Résumé

BRIAN MONETTI

Geneva, Switzerland | brianmonetti@gmail.com | LinkedIn

Authorized to work in Switzerland without employer sponsorship. Open to remote and hybrid roles across Europe and the Americas, and opportunities in the Geneva region.

OPERATIONS & PRODUCT LEADER

Senior operations and product leader with 15 years of experience building and transforming businesses through strategy, technology, and organizational design. My background combines executive leadership of a $60M multi-market business with product strategy for global enterprises and high-growth technology companies.

EXPERIENCE

DRIVE SALLY | Vice President of Operations

May 2024 – Present | Remote | New York

I am the senior operating executive for a $60M multi-market mobility business, reporting directly to the CEO with responsibility for 85% of the organization’s workforce across four metropolitan markets. In this role, I oversee a 2,000+ vehicle fleet and the company’s core operating functions, including branch operations, service & repair, sales, customer support, and collections, along with company-wide strategic initiatives focused on growth, profitability, and scale.

  • Grew fleet utilization from a non-profitable 82% to a sustained 90%+, establishing a profitable operating level through significant changes across customer acquisition, retention, pricing strategy, and operations. Prior to these initiatives, the company had never maintained 90%+ utilization for more than a single week in its ten-year history.

  • Led the largest pricing increases in company history while maintaining record-high fleet utilization and customer retention.

  • Reduced sales operating costs by more than 75% through workflow redesign, customer self-service tooling, and automated communications and marketing.

  • Reduced operational headcount by 20% without compromising key business KPIs through shared services, process standardization, organizational redesign, and automation.

  • Reduced at-fault accidents by more than 50% through a telematics-based safe driving program, significantly reducing repair and insurance costs.

  • Led company-wide software, automation, and AI transformation, replacing manual workflows across sales, customer support, payments, and operations with scalable self-service and automated systems.

ENDAVA | Principal Product Strategist

Apr 2018 – May 2024 | New York

Led strategy and digital transformation engagements for startups and global enterprises. Directed cross-functional teams across product, design, and engineering, advised senior client stakeholders, supported sales and account growth, and developed product strategy methodologies used across the organization.

  • Delta Air Lines: Led vision and product strategy for the Connected Cabin, Delta's in-flight entertainment and device-connectivity ecosystem, defining the airline's digitally enabled passenger experience. This product went on to win the Crystal Cabin Award, a prestigious award in the airline industry.

  • PIMCO: Led product strategy and design for the firm's custom CRM, which became the second most-used tool in the organization after Microsoft Office, informed by more than 200 user interviews and prototype tests.

  • Mint Mobile: Led product discovery for the Mint Mobile app, which contributed to a 400% increase in new customer activations following launch.

  • Led strategic engagements for additional clients including Hitachi, Sanofi, Wiley, PetMeds, Strayer University, Princeton University Press, and AccuWeather.

SLICE | Senior Product Manager

Jan 2017 – Mar 2018 | New York

Led strategy and growth for Slice's iOS and Android products serving millions of customers.

  • Grew mobile apps from 6% to more than 30% of company revenue, with 850%+ year-over-year revenue growth.

  • Improved new-customer conversion by 35% and return-customer conversion by 45% through funnel analysis, customer research, and more than 50 controlled experiments.

  • Led product initiatives across acquisition, retention, search, referrals, and company rebranding. Following these efforts, mobile became Slice's highest-retention and highest-lifetime-value consumer channel, and the app was subsequently featured as Apple's App of the Day.

EARLIER EXPERIENCE

BounceX | Lead Technical Product Manager — Built product and engineering operating practices, designed the product team structure, and led major product launches at one of the fastest-growing U.S. software companies.

Noodle Education | Product Manager — Led cross-functional product teams during growth from 20 to 60+ employees and 100K to 1M+ monthly unique web visitors.

Brown University | Research & Teaching Assistant — Developed physical rehabilitation technology with neuroscience researchers and mentored Engineering Management graduate students in technology commercialization.

EDUCATION

Brown University — Sc.M., Engineering Management | 2012 | Top student in graduating class

Lehigh University — B.S., Civil Engineering | 2011 | Chi Epsilon Civil Engineering Honor Society

Lehigh University — B.A., Architecture | 2011 

LANGUAGES

English — Native

French — A1, currently studying